This man's flirty exchange with a customer service rep escalated hilariously

This man's flirty exchange with a customer service rep escalated hilariously

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It started with hot wings, and *almost* ended with romance.It started with hot wings, and *almost* ended with romance.
Image: Andrew Matthews/PA Wire/twitter/@craighazell/@sainsburys/mashable composite
2016%2f09%2f16%2f63%2fhttpsd2mhye01h4nj2n.cloudfront.netmediazgkymde1lza2.9c639By Sam Haysom2016-10-28 10:53:08 UTC

LONDON — It's not every day you send a tweet complaining to a supermarket and then end up nearly having a long-distance romance.

On Wednesday afternoon, London-based podcaster and TV researcher Craig Hazell posted a tweet complaining about the lack of contactless card payments provided by British supermarket Sainsbury's.

Got to admire @sainsburys theyve gone from 150 years of a British heritage brand to 'the supermarket that doesn't do contactless' seamlessly

— Craig Hazell (@CraigHazell) October 26, 2016

Nothing particularly odd about that, and the reply — which came from a social media rep called Amanda — was also fairly unremarkable.

@CraigHazell We’re hoping to be contactless in many stores before the end of the year, with the rest joining early in 2017. Amanda.

— Sainsbury's (@sainsburys) October 26, 2016

After that, though, things escalated.

@sainsburys Thanks Amanda. I bloody love your hot counter.

I don't mean that in a flirty way.

— Craig Hazell (@CraigHazell) October 26, 2016

@CraigHazell Thanks Craig! You're speaking my language though. Love a chicken wing or two! Amanda.

— Sainsbury's (@sainsburys) October 26, 2016

@sainsburys I'm pretty sure there's more than 2 in a portion. Maybe we could share a bag sometime#FlyOnTheWingsOfLove #YouCanHotCountOnMe

— Craig Hazell (@CraigHazell) October 26, 2016

@CraigHazell You know the way to a girls heart! #TheWindBeneathMyChickenWings Amanda.

— Sainsbury's (@sainsburys) October 26, 2016

But just as Craig and Amanda appeared to be striking up bond, Amanda vanished.

@sainsburys

Q: What's the difference between you and 2017 Sainsbury's card machines?

A: I won't be keeping contact with the card machines

— Craig Hazell (@CraigHazell) October 26, 2016

@CraigHazell Hahahaha, good one Craig. Daryl.

— Sainsbury's (@sainsburys) October 26, 2016

@sainsburys Thanks Daryl...

...you seen Amanda lately?

— Craig Hazell (@CraigHazell) October 26, 2016

Suddenly Daryl disappeared too, and was replaced by Martin.

@ianstimson @sainsburys starting to worry I'll have to explain this when it appears in the metro tomorrow

— Craig Hazell (@CraigHazell) October 26, 2016

@CraigHazell Hi Craig, I used to read the Metro, have you appeared in the letters page? Martin

— Sainsbury's (@sainsburys) October 26, 2016

@sainsburys Hi Martin, no ive never written in.

Just wondering....erm....what kind of stuff does Amanda like? You know, while you're here

— Craig Hazell (@CraigHazell) October 26, 2016

Finally, Craig received some help from Amanda's colleague Maria.

@CraigHazell Hi Craig, between you and me...Amanda loves long walks on the beach and chocolate cake! Good luck! Maria

— Sainsbury's (@sainsburys) October 26, 2016

@sainsburys i ❤️long beaches & cakewalks. How funny

Pass this on

Im at home
With wings on the bone
All I need
Is your number in my phone

— Craig Hazell (@CraigHazell) October 26, 2016

@CraigHazell Amanda has received the message Craig, the poem was a winner! As your wing-woman, I suggest you send flowers next! Maria

— Sainsbury's (@sainsburys) October 26, 2016

Craig now had a well-received poem, and a plan involving flowers. Everything was looking good...

@sainsburys will do. I'll leave them on the hot counter of your Oxford street store.

— Craig Hazell (@CraigHazell) October 26, 2016

...But at the final hurdle, his hopes were dashed.

@CraigHazell Sorry Craig, it's a bit too long distance for me. Maybe we should just be friends? Amanda.

— Sainsbury's (@sainsburys) October 26, 2016

@sainsburys good luck Amanda. I hope contactless payment is everything you hoped it would be.

— Craig Hazell (@CraigHazell) October 26, 2016

Oh dear.

Even an offer from Andy couldn't cheer Craig up.

@CraigHazell Amanda's loss, any chance I could come for the flowers instead? Andy

— Sainsbury's (@sainsburys) October 26, 2016

@sainsburys very flattered Andy but you're not my type. Much like a 2016 Sainsbury's card machine you'd have to pin me. That's no good.

— Craig Hazell (@CraigHazell) October 27, 2016

Still. He'll always have the memories.

@CraigHazell Tis better to have loved and lost Craig. Amanda will treasure your memory always. Susanna

— Sainsbury's (@sainsburys) October 27, 2016

Craig shared the epic exchange on Twitter the following day, where it quickly wracked up several hundred retweets.

It's been an interesting 24 hours with @sainsburys customer services.

I think we've all grown.

Not gonna lie, was hoping for a voucher. pic.twitter.com/jGEaVQY85b

— Craig Hazell (@CraigHazell) October 27, 2016

Well played, Sainsbury's social media team.

BONUS: Email-scamming princess asks comedian to marry her

Topics: Conversations, customer service, funny, Sainsburys, Twitter, UK, Watercooler

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